System Log Messages

If you encounter problems using Faximum it is a good idea to check the System Log for information on the interaction. Only the FSA has permission to view the System Log (choose System Log from the Admin pulldown menu).

Most of the System Log messages are self explanatory. The following list explains some of the messages. See Manual Pages for information on the various processes that Faximum uses such as faxsched and faxlisten.

• faxsched Info: fax # / file: bad level field
  The server accepted a client fax and then created an invalid control file. Call technical support for help. See Getting Assistance.
  
• faxsched Fail: faxcico to destination fax # terminated with signal 11
  An attempt to send a fax failed with a serious internal error in faxcico (the fax delivery program). Call technical support for help. See Getting Assistance.
  
• server Error: Fax failed-renderer failure
  Attemp to render a Postscript file that is not valid Postscript or by rendering a coversheet that makes references to an invalid font.
  
• faxcico Warning: fax # / file: not on active queue
  A user had suspended an active request after the fax scheduler had made the decision to attempt transmission of the fax. The fax transport program (faxcico) noticed the request had been suspended and did not attempt to transmit the fax.
  
• faxcico Info: AT...: command rejected: RING
  Initialization of a fax modem by faxlisten for receive failed because the modem was called part way through the initialization sequence. Faxlisten will reset itself within 60 seconds.
  
• faxcico Info: fax #: unknown hangup code
  A fax session terminated abnormally. The diagnostic (hangup) code supplied by the modem was not in those listed in the standard. Contact the modem manufacturer for a complete list of hangup codes.
  
• faxcico Info: ATZ: command rejected: ERROR
  An attempt to reset a fax modem failed, possibly because an ATZ was issued at an inapropriate time. The fax software will persist in attempting to reset the fax modem.
  
• faxcico Info: tx phase D: no response to EOP
  No response was received from a remote fax machine after sending a page. Usual causes are a lost connection or the remote FAX machine running out of paper.
  
• faxcico Info: read timeout after 120 seconds
  A command was issued to the modem and no response was received. Possible causes are: no modem on this tty port, modem is turned off, or modem is frozen and must be power cycled.
  
• faxcico Info: Ring detect without successful handshake
  The fax modem was called. The attempt to start a session failed probably because the calling station was not a FAX machine.
  
• faxcico Info: tx phase B: received invalid command
  An unexpected or invalid message was received from the remote fax machine. The fax modem and remote FAX machine may be incompatible (e.g. defective firmware in either your fax modem or the remote fax machine). This may also indicate a lost connection.
  
• faxlisten Error: faxcico failed: exit status=300
  When faxlisten receives an incoming call, faxlisten starts faxcico to receive the incoming fax. If this fax reception fails, faxcico will exit with a status code indicative of the failure. Look for a message logged faxcico detailing the exact cause of reception failure.