I Can't View a Received Fax

• Check Disk Space on the client.

  If your disk is full or nearly full, delete unnecessary files. Then try to view the fax again. Note that faxes are stored as TIFF files, which can take up large amounts of disk space.

• Check the folder list.

  Make sure you are not in the General Delivery folder in the Browse Received Fax window. If general delivery is highlighted you can only view the cover sheet of a fax, even if it is your own. This is a security feature to ensure privacy. If general delivery is highlighted, use the following procedure to view the received fax:

  1. Choose the Claim Fax button (or Route Fax if you are FSA).
  2. Select the inbox folder.
  3. Choose View Fax.