Faximum TechNote #009

Faximum TechNote #009


TITLE:    #009 - "Read timeout" error reported in log

KEYWORDS: read timeout, modem, serial port, cable, disabled, enabled



PROBLEM:  Faxes cannot be sent or received. Error messages of the form
	  "read timeout" appear in the System Log or when software is
	  run in trace mode.

	  NOTE: this TechNote applies to the case in which the read 
	        timeout error occurs immediately after the software 
		tries to initialise the modem.

	        There is another cause of the "read timeout" error 
		when it occurs during transmission only and after 
		the fax machine has been dialled.  For information 
		on this case please see TechNote #072.

CAUSE:    The problem is that the modem is not responding to commands
	  sent to the modem.

	  There are many possible causes including: the modem is turned off, 
	  connected to the wrong port (i.e. a port different from that 
	  specified in the .../dev/fax-line-1 file), the cable is defective, 
	  or the serial port is enabled for log-ins. 

SOLUTION: To determine the cause of the read timeout errors, please follow
	  the following steps:

	  1. Make sure the modem is powered-up (and make sure you are 
	     checking the correct modem).
	  2. Make sure that the modem is connected to the port that you have
	     specified in the fax line configuration file.  To examine the
	     fax line configuration file(s), look in the following directory

		/usr/fax/dev/     	(for Faximum ELS or PLUS R2.1)
		/opt/faximum/dev/     	(for Faximum ELS, PLUS R2.2)
		/opt/FAXserver/dev/	(for Faximum Client/Server)
		/etc/opt/faximum/dev/	(for all others)
	     and examine the file(s) in that directory to make sure they
	     specify the correct port (i.e. the correct entry in /dev).
	  3. Make sure that the cable connecting the modem to the computer
	     is the correct type to pass the data and modem control signals.

	  4. Make sure that the port you are connecting the modem to is not
	     enabled for log-ins (i.e. has no getty process or port monitor
	     watching the port).  Refer to the documentation for your UNIX
	     system to determine how to do this.

	  5. Power-cycle the modem (turn it off, wait 5 seconds and turn it
  	     on again).
	  If no problem has been found so far, or if the read timeout errors 
	  persist, then it is time to try to run cu on the port and communicate
	  with the modem.

	  1. Terminate (using the kill command) the existing faxlisten
	     or faxgetty daemon on the port in question.

	     Whether you have faxlisten or faxgetty running depends on the
	     version of the software you are running. The quickest way to
	     see which is running is to use the ps command (as root):
		ps -eaf | grep fax
	     If you see a faxlisten process then you can just terminate it.
	     For example:

	     # ps -eaf | grep faxlisten
	       fax 25228     1  0  Feb  9   ?       31:29 /usr/fax/lib/faxlisten
	      root 20038 20036  4 17:29:11  p0       0:00 grep faxlisten
	     # kill 25228

	     If you see a faxgetty process then you will have to edit your
	     /etc/inittab file; find the line that is causing the faxgetty
	     process to run on the port in question; change its status
	     "respawn" to "off"; and then run:
	     	telinit q
	     (If you get a "telinit not found" error you will have to
	     refer to your documentation to determine the appropriate 
	     pathname for the telinit command.)

	  2. Configure cu (or tip on Sun Solaris machines) and try to run 
	     cu/tip on the port that is connected to the modem (refer to the
	     documentation for your UNIX system to determine how to do this).

	  3. Once cu/tip is running, reset the modem to the factory default 
	     settings by typing:
	  4. Try the following commands and send the responses from the modem
	     to Faximum Technical Support:

	  Note that you may have to reset the permissions of the tty port
	  to be rw-rw-rw after running cu in order for faxlisten and/or
          faxcico to work.
	  Try sending or receiving a fax again to see if the problem has
	  been resolved.  If not, try the following configurations to
	  see if they have any effect. 
	  1.  Changing the port specified in the fax line configuration
	      from the modem control device (i.e. /dev/tty1A) to the 
	      non-modem control port (i.e. /dev/tty1a) (in the case of
	      SCO OpenServer 5).
	  2.  Changine the port from the intelligent multi-port device
	      to one of the motherboard serial ports (i.e. /dev/tty1A
	      or /dev/tty2A).  Although the use of these ports for fax
	      communications is depracated in our documentation, using
	      them for testing can often reveal significant information.

	  If the problem persists after trying all of the above, please
	  contact Faximum Technical Support and inform them of the steps
	  that you have taken and the results observed.

	  Faximum Software's Technical Support Department may be reached by
	  fax at 1 (604) 926 8182 or by e-mail to support@faximum.com.

Tech Note: 009 -- LAST UPDATED: Fri Apr  4 00:06:58 PST 2003
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Copyright 2003 Faximum Software Inc. All Rights Reserved.