I'm Not Getting Notification of Incoming Faxes
There are two ways that you can get notified when a fax arrives:
- If you are using incoming fax routing, you can instruct Faximum to send
you an email message when a fax arrives that meets the routing criteria.
For an explanation of visual notification, see Notification of Incoming Faxes.
Notification from Incoming Fax Routing
You can set up Incoming Fax Routing so that Faximum will
notify you if a fax arrives with a specific bar code on the cover
sheet or if a fax comes from a specific FAX machine.
The following actions can be taken for incoming fax routing:
If any of theses actions are not being performed,
check your setup for incoming fax routing.
Choose Incoming Fax Routing from the Admin pulldown menu and
choose Help. Review the instructions
to ensure that you have followed the procedures for setting
up incomng fax routing. In particular, check the following:
- Send you an email message stating that the fax has arrived.
- Automatically direct (route) the fax to your inbox
(viewable in the Browse Received Fax window). In this case you
could also get visual notification when the fax arrives if you
- Execute a shell command that you specify.
- Automatically forward a copy of the fax to someone else.
- Check the Action Specification and Login Name.
When you set up incoming fax routing, you must define
an action for Faximum to take when it receives
a fax with
a Transmitting Subscriber Identification (TSI) number.
You must also specify a user to whom the fax will be routed.
(Usually this is
yourself, but it can be someone else if you
are an FSA setting up actions for other
users.) In either case, make sure to specify an action,
and make sure to use an
an exact login name when you specify the user.
If you don't specify an action, Faximum will
place the fax in General Delivery. If you specify
a user incorrectly, or if you fail to specify a user,
Faximum will not know where to route the fax
and will route it to General Delivery.
- Check the electronic mail specification in the Action definition.
Make sure you specified a valid electronic mail address
when defining an Incoming Fax Routing action.
- Check the
TSI Registration associated with the action.
If you are using TSI Registration,
the name of the TSI Registration must be the exact sequence
of numbers used by the calling FAX machine
for its Transmitting Subscriber Identification (TSI) number.
This may or may not be the actual fax number of the machine.
The most reliable way to verify the TSI number is to use the Fax Browser
window and look at the Sender # associated with a fax from that
FAX machine. The Sender # is the TSI number.