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CHAPTER 2 Installation

CHAPTER 2 Installation

The README file that accompanies the Faximum Messaging Software provides detailed instructions on how to install FMS in the most common configuration. Please start your installation by reading the README file.1

This chapter provides the following additional information beyond that covered by the README file:

If you are installing the Faximum Messaging Server PLUS (i.e. the FMS on top of Faximum PLUS) then please refer to CHAPTER 5 "Faximum Messaging Server + PLUS" on page 87.

After you have completed the basic installation and configuration of FMS as outlined in the README file, you may wish to explore your options for further customisation of your installation as described by the following topics in the next chapter:

Software Installation Service

If you would prefer, Faximum Software provides a software installation service for all of its products. Please see "Faximum Installation Service" on page 173 for more information.

Email Infrastructure Requirements

Since the Faximum Messaging Software products integrate faxing with email it is obviously necessary that you have a working Internet (SMTP) email system in place. This means that you need to be able to do two things with your existing network (prior to the installation of the Faximum Messaging Server):

Please see "Email Infrastructure, Testing Your" on page 33 for instructions on how to test your email system.

Normally the above two requirements mean that you need to be running your own SMTP email server within your LAN. If, however, your email server is hosted externally (i.e. perhaps by your ISP) then it is still possible to configure FMS to work in this environment. This is, however, beyond the scope of this manual and if you have such a network you are encouraged to contact for information on how to configure FMS in this situation.

There are two ways of configuring the Faximum Messaging Software:

1. FMS as a delivery agent for sendmail, Postfix, or other MTA running on your fax server; or

2. FMS as a independent SMTP server (MTA).

Since the first method is much easier to configure and operate it is the default method used by the installation script. In order for this method to work, however, you must be running sendmail or Postfix as the native email server on the system you are planning to use to run the FMS software. If you want to verify that sendmail or PostFix is running on a particular server please see the tests outlined in the section "Sendmail, Testing for" on page 69.

If you are not running sendmail or Postfix then you ought to contact We will either show how FMS can be integrated with your email or recommend you configure FMS as an independent SMTP server.

If you would like more information on these two approaches please see:

1. "Faximum Messaging Software as a Sendmail Delivery Agent, Configuring" on page 44; and

2. "Faximum Messaging Software as an SMTP Server, Configuring" on page 45.

Supported Email Clients

The Faximum Messaging Software will work with any email program that can generate/handle MIME attachments. The FMS has been tested with Eudora, Eudora Pro, KMail, Netscape Communicator, Outlook, and Outlook Express. Customers with other email clients are asked to contact Faximum Technical Support to report their experience.

In order to view received faxes on your desktop it is necessary to have a TIFF-F file viewer installed. Normally MS Windows and Mac OS X come with such a viewer. Please contact Faximum if your system has difficulty viewing TIFF-F attachments.

Viewers for other systems are available from Faximum. Please visit

When sending messages through the FMS it is important that attachments be added in MIME format. Some email clients, such as Eudora also support attachments in uuencode or BinHex formats. These are not IETF (Internet) standards and are not supported by FMS.

Supported Analog Fax Modems

While the Faximum Messaging Server will work with most Class 2 and 2.0 fax modems, one must understand that with Class 2 and 2.0 fax modems the responsibility for properly handling the Group 3 fax protocol (ITU Standard T.30) resides entirely with the firmware within the modem. Unfortunately the quality of such firmware varies widely with different modem manufacturers and indeed with different modems form the same vendor. Further complicating matters is the fact that some vendors make changes to their modems that (negatively) affect the quality of their Class 2/2.0 support without changing the modem model number. For this reason the list of recommended and supported modems continues to vary with time.

At the time this manual was written (02.05.06) Faximum Software recommends the following modems for use with the Faximum Messaging Server:

For the most up-to-date list please visit our web server at

As a service to its customers, Faximum Software resells MultiTech modems. Please contact us for current availability and pricing.

While the Faximum Messaging Server will work with many other fax modems (such as those from Hayes, Practical Peripherals, US Robotics, Zoom, and others), our users have received mixed results (some have no problems while others have not been satisfied with their performance). You may wish to use any such modems you have on hand for the evaluation of the Faximum Messaging Server as long as you understand that problems may arise that have nothing to do with the correct operation of our software. If you are planning to purchase a modem for use with our software we would recommend a modem from the above list (or from the list on our web site).

Supported Digital (ISDN) Fax Modems

Faximum Software recommends the ZyXEL Elite 2864 modem for use with ISDN phone lines. This modem supports the proper handling of "Called Number Identification" and can be used to support the automatic routing of received faxes to the correct recipient (when used with FMS+PLUS). For more information on this modem please see

Supported DID Devices

Supporting DID trunks (trunks that permit multiple phone numbers to be associated with a single or group of phone lines for the purposes of automatically routing received faxes) requires special equipment to connect the DID lines to the fax server. Please see for more information on this topic.

Supported Fax Boards

Please see for the latest information or write to

Digi Acceleport RAS 8

Digi manufacturers a range of multi-port analog fax boards that are supported by Faximum Software.

Patton DataFire RAS

Patton Electronics manufacturers a range of high-density ISDN and T1/E2 fax boards (going up to 60 ports on a single board) that are supported by Faximum Software.

Dialogic Gammalink Boards (SCO OpenServer only)

By special arrangement Faximum Software can provide a version of FMS for Caldera (SCO) OpenServer that supports any Dialogic GammaLink Fax board supported by the GammaLink Development Kit (GDK) Release 1.0.5.

For more information please refer to APPENDIX C "Dialogic GammaFax Support" on page 109.

Users planning to use the Faximum Messaging Server with Dialogic GammaLink fax boards ought to contact Faximum Technical Support ( for additional information on configuring the Faximum Messaging Server to work with these boards.

1 The FMS README files for all platforms may be found at

2001 Faximum Software Inc.

Faximum Technical Support

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